Relationship between Performance Management And Quality Improvement
3-4 page APA style paper
What is the relationship between performance management and continuous quality improvement? Include references APA Style
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Performance management (PM) is a process focused at assisting an organization to attain its mission and strategic goals by enhancing effective, employee empowerment, and aligning the decision-making process. On its part, quality improvement (QI) aims at the processes that allow an organization to bring its services and products to the next level through continuous quality assessment initiatives (McLees et al., 2015). In this paper, the article discusses the relationship between performance management and quality improvement.
Many research studies demonstrate that performance management (PM) and quality improvement (QI) have a positive relationship. In their study, Alizera Mousavian and Mohammad Rahim (2016) found that quality improvement and performance management share several aspects in planning, standardization, and the enhancement of work quality, customer relationship management (CRM) and the development and maintenance of the human resource policy in an organization (McLees et al., 2015)………………………words 1031