Bureaucratic Control Systems
This week’s Assignment consists of watching a scenario about Sandwich Blitz, Inc. and reading the textbook section on “Bureaucratic Control Systems” in the Bateman and Snell text.
Click on the Video icon to sit in on a phone call Lei is having on a discrepancy in the time sheet of one of the customer associates. Then select the Rubric icon to read all the requirements for this week’s Assignment.
This week’s Assignment consists of watching a scenario about Sandwich Blitz, Inc. and reading the textbook section on Bureaucratic Control Systems in the Bateman and Snell text.
Lei noticed what appeared to be a discrepancy in the time sheet of one of the customer associates. When she asked the location manager about this, she learned that the team supervisor had allowed the associate to report hours not actually worked in this pay period, thus receiving pay for time not yet earned. Lei did not like this practice and immediately viewed this as a control issue. After checking the employee handbook which had been in effect since she and Dalman were actively managing the single location, she discovered that this practice was not covered. She also realized that many of the duties that employees were expected to do and were in fact, evaluated on were also not clearly addressed. After reading the scenario above, the textbook section on Bureaucratic Control Systems, and completing the practice Learning Activities in this unit, describe how Dalman and Lei can create the missing section of employee handbook by describing how the four step control process could be implemented to correct the problem of misreporting hours. External sources may be used. Cite external sources.
I believe Sandwich Blitz does need a control system in place. It is strange that there are certain rules and regulations that are either ignored or overlooked.This particular situation has occurred due to the lack of bureaucratic control.In my opinion, a Clan control system would be the best choice in this situation. Lei and Dalman should call a meeting with the employees to discuss changes needed to their policy. At the same time, there should be someone that comes in to check up on the system and evaluate how things are going and see if there are any faults, mistakes or if anyone is not following the rules By including employees and getting their input on what needs to be changed or added to the handbook as well as what corrective actions should be taken when policy is not followed.
Total word count:291words