Conflict Management
John accepted his position as the patient accounts manager seven months ago at Signal Hospital and has been very successful. John recently was approved to hire an assistant. Several outstanding patient account representatives in-house were qualified for the position. However, John decided to recruit outside of the organization and was successful in hiring an outstanding candidate. John hired Candy; she was qualified, independent, and a critical thinker. Candy got along well with the other employees until a recent staff meeting. John observed the patient account representatives were no longer offering productive insights into their department. The patient accounts production also recently decreased by 20%. John witnessed groupthink among the department employees, in addition, observed the staff bullying Candy. John recognized this behavior and knew bullying in the workplace, increased turnover, litigation, staff dissatisfaction, and behavior that could damage the reputation of the organization. Therefore, John requested some assistance from a consultant.
As a consultant, you offer John a one-page conflict management policy that includes, but not limited to:
Offer ways that conflict can be beneficial.
Include a title and reference page and cite references where appropriate. APA formatting is required.
solution preview
Group think occurs when some people feel uncomfortable and they are afraid of going against the rules. As a consultant, I would advice john allow every member to come up with opinions. He should also attend group meetings; divide the group into smaller groups because some people fear to speak in a large number of people (Eunson, 2012). John should also assign someone from the organization to analyze which problems may rise and which solutions need to be taken. He should also ask someone from outside his organization to come and evaluate how he makes decisions and give him a constructive criticism.
Total word count:347words