Discussion—Planting Seeds of Trust
In this assignment, you will discuss issues of trust between your organization and its customers. Let’s refrain from discussing leadership issues and drill down to the instances where employees must work with customers at other levels.
Perhaps you work in an area where your work does not involve direct access to customers. Can you explore the trust you or your work unit supports for customers by the work you do?
Procedure
- Post in the Forum an instance or process in your organization where customer trust is very important to success.
- Analyze the reasons why trust is so critical in this process and identify the impacts for your organization when trust is broken.
Solution Preview
Trust between an organization and their customer is very vital. An organization without trust is always full of fear, backstabbing, and paranoid suspicion. Some of the various ways of enhancing customer trust includes product safety and quality assurance (Peppers, & Rogers, 2012). If the customers get quality product which are safe to use, then they will be able to plant a seed of trust with the company. Consumers of coca cola product around the world entrust the company to deliver high quality and refreshing product. This organization aims at developing customer trust in every activity. Every employee in the company knows and works hard
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