Answer the following questions in a paper using APA format:

  1. Discuss the process of outsourcing — primary reasons for outsourcing, issues to be addressed when considering whether to outsource, risks involved and issues in dealing with outsourcing staff (in both outsourcing and offshore outsourcing). Use examples to help illustrate and include your personal experiences, if possible.
  2. Using the Harley-Davidson vignette described in the beginning of Chapter 5, discuss the merits of using the COBIT framework versus ITIL.
  3. Do an Internet search using the keywords “best practices” and you will find many sites devoted to this subject. Select one and summarize your findings. Explain how you think sites such as these might be used within your own organization.

Your paper should reflect scholarly writing and current APA standards. Please include citations to support your ideas.






solution preview

Outsourcing is an act where a company arranges to be provided services by another company. If the Some of the jobs that ny which could otherwise be provided by its own employees. It can be classified into two, according to the services being provided. If the contracted company is to provide internal business services such as accounting, this type of outsourcing is known as back office outsourcing. If on the other hand the contracted company is to provide services related to customers, such type of outsourcing is known as front office outsourcing. If outsourcing is done from a neighbouring country rather from the company`s country, this is known as nearshore outsourcing. However, if it is carried out from within the company`s country, it is known as offshore outsourcing.   Some of the services that are outsourced include e-mail services, call center services, among others. Often, most of the tasks that are arranged could be availed by the employees but most of the companies prefer to outsource due to the advantages that come with along with outsourcing.

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